The Technical Support desk is staffed Monday through Thursday 8:00AM to 8:00PM Eastern time and Friday 8:00 AM to 5:00 PM Eastern time.

The most effective way to report issues or ask tech questions is to open a ticket on our client website. This puts your issue directly and immediately into the support queue, giving you the quickest response time. Completing an online ticket also ensures we get all the info we need to start working your issue, also saving you time.

Although we prefer you submit issues online, you may also email, phone or fax us and our client-care specialist will enter an issue for you.

E-mail: support@adaptasoft.com
Phone: 877-422-5527
Fax: 877-223-2782

Technical support issues of equal levels of urgency are addressed in the order in which they were received. However, higher urgency issues are prioritized above lower urgency issues, even if received later. We strive to respond to urgent issues within 2 business hours, medium priority issues within 4 business hours, and low priority issues within 12 business hours.